FAQ

OEM / ODM Partnership

1. Can BST provide OEM and private label services?

Yes. BST provides comprehensive OEM and ODM services, including product branding, APP customization, cloud platform branding, packaging design, and technical support for energy storage brands worldwide.

2. What is the MOQ for OEM projects?

MOQ depends on the product category and customization level. For most residential ESS products, mass production MOQ starts from 100 units, while sample orders are available for evaluation and testing.

3. Can the APP and cloud platform be customized with our brand?

Yes. BST offers white-label APP and cloud platform solutions, allowing partners to customize logos, colors, brand names, and user interfaces.

4. How long does OEM project development take?

Project timelines vary based on customization requirements. Standard branding projects typically require 4–8 weeks, while deeper software customization may require additional development time.

Products & Compatibility

1. What residential energy storage solutions does BST offer?

BST offers a complete portfolio of residential energy storage solutions, including balcony energy storage systems, hybrid ESS, AC-coupled retrofit systems, all-in-one ESS, and LiFePO4 battery storage solutions.

2. Are BST batteries compatible with third-party inverters?

Yes. BST batteries support CAN and RS485 communication protocols and are compatible with many leading inverter brands. Please contact us for the latest compatibility list.

3. Can the battery capacity be expanded later?

Yes. Most BST battery systems support parallel expansion, allowing homeowners to increase storage capacity as energy demand grows.

4. Are BST systems suitable for indoor and outdoor installation?

Many BST products feature IP65 or IP67 protection ratings and support both indoor and outdoor installation, depending on local regulations and installation requirements.

5. Do BST systems support backup power during grid outages?

Yes. Selected BST energy storage systems provide seamless backup power functionality to keep essential household loads running during grid outages.

Smart Energy Management

1. What is BST Cloud Platform?

BST Cloud Platform is an intelligent energy management system that enables real-time monitoring, remote management, energy analysis, and system optimization for residential energy storage installations.

2. Does BST support mobile APP monitoring?

Yes. Homeowners and installers can monitor battery status, solar generation, household consumption, and system performance anytime through the BST mobile APP.

3. Does BST support dynamic electricity tariffs?

Yes. Selected BST systems support intelligent charging and discharging strategies based on time-of-use and dynamic electricity pricing, helping homeowners reduce electricity costs.

4. What does AI Energy Management do?

BST AI Energy Management analyzes energy consumption patterns, solar generation, battery status, and electricity tariffs to optimize energy usage automatically and maximize energy savings.

5. Can installers remotely monitor and diagnose systems?

Yes. Installers and service teams can remotely monitor system status, receive fault notifications, perform diagnostics, and improve service efficiency through the BST Cloud Platform.

Quality, Safety & Support

1. What makes BST different from other energy storage manufacturers?

BST combines self-developed BMS, EMS, cloud platform, and mobile APP technologies into one integrated ecosystem. This enables intelligent energy management, faster customization, and enhanced user experience for global partners.

2. What battery technology does BST use?

BST residential energy storage systems are built with high-quality LiFePO4 (LFP) battery cells and an intelligent Battery Management System (BMS). Combined with advanced cell balancing, multi-layer protection mechanisms, and strict quality control processes, BST batteries are designed to deliver long-term safety, stable performance, and reliable operation in demanding residential energy storage applications.

3. What certifications do BST products have?

BST products are designed and certified to meet the requirements of major residential energy storage markets across Europe, the United Kingdom, North America, and other international regions.

Our certification portfolio may include:

Battery Safety & Transportation

▪IEC 62619

▪UN38.3

▪UL 1973

Energy Storage System Safety

▪IEC 62109

▪UL 9540

Grid Interconnection & Utility Compliance

▪VDE-AR-N 4105

▪VDE 0124

▪EN 50549

▪G98 / G99 (UK)

▪UL 1741 SB (USA)

California & Advanced Grid Requirements

▪California Rule 21 Compliance

▪IEEE 1547 Grid Interconnection Requirements

▪CSIP Compatibility (where applicable)

EMC & Wireless Compliance

▪CE

▪RED

▪FCC Part 15

Regional Market Certifications

▪C22.2 (Canada)

Additional country-specific approvals as required

This comprehensive certification framework helps installers, distributors, OEM partners, and project developers accelerate market entry while ensuring compliance with local regulations and utility requirements.

4. How does BST ensure product quality and reliability?

Every BST product undergoes strict quality control procedures, including incoming material inspection, automated production processes, ATE testing, safety testing, aging tests, and final quality verification before shipment.

5. What warranty and technical support does BST provide?

BST provides warranty support, technical consultation, installation guidance, remote diagnostics, firmware updates, and after-sales service to support partners throughout the product lifecycle.